Privacy Policy Page - Trusted Player Database

This Privacy Policy describes how Topup Player Database (TPDB) collects, uses, and shares your personal information when you use our services and interact with gaming platforms connected to our network. We are committed to protecting your privacy and ensuring the security of your information.

1. Information We Collect

Information You Provide:

Account Information:

When you or a connected gaming platform registers an account that interacts with TPDB, we may collect information such as your email address, phone number, player ID, and potentially a username or other identifying information.
Transaction Information:

Details about your top-up transactions, including the game, amount, payment method (though we do not directly store full payment details), and transaction timestamps.
Guardian Information:

If you are identified as a minor, we may collect contact information for your parent or guardian (e.g., email address, phone number) for verification purposes.
Report Information:

If you submit a report about another user or file an appeal, we will collect the information you provide in the report or appeal, including your contact details and the details of the incident.
Communication Information:

Records of any communication you have with us or our support teams.

Information We Collect Automatically:

Device Information:

Information about the device you use to access our services or connected platforms, such as device type, operating system, unique device identifiers, and IP address.
Usage Data:

Information about how you interact with our services and connected platforms, such as login times, pages visited, actions taken, and error logs.
Location Data:

In some cases, we may collect general location information based on your IP address.
Cookies and Similar Technologies:

We may use cookies and similar tracking technologies to collect information about your browsing activity.

2. How We Use Your Information

We may use your information for the following purposes:

Providing and Maintaining Our Services:

To operate and improve TPDB and its features, including user verification, risk assessment, and fraud detection.
User Verification:

To verify your identity and age, and to obtain parental/guardian consent when necessary.
Fraud Prevention and Security:

To detect and prevent fraudulent activities, unauthorized transactions, and other security threats.
Transaction Processing:

To facilitate and record top-up transactions.
Communication:

To respond to your inquiries, provide support, and send you important notices and updates.
Analytics and Research:

To analyze usage patterns and improve our services.
Compliance with Legal Obligations:

To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with the following categories of recipients:

Connected Gaming Platforms:

We share relevant user verification data, risk scores, and report information with the gaming platforms integrated with TPDB to facilitate fraud prevention and user management.
Service Providers:

We may engage third-party service providers to assist us with various functions, such as data analysis, payment processing, email delivery, and security.
Legal Authorities:

We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or in response to a valid legal request.
Business Transfers:

In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.

4-10. Additional Policy Information

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access
Right to Rectification
Right to Erasure
Right to Restriction of Processing
Right to Data Portability
Right to Object
Rights Related to Automated Decision-Making
Right to Withdraw Consent
Right to Lodge a Complaint

6. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

7. Children's Privacy

Our services are not directly targeted towards children under the age of 13 (or other applicable age limits in your jurisdiction). We take extra precautions to protect the privacy of children.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We will take appropriate safeguards to ensure that your personal information remains protected.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last update.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

TPDB Support

[email protected]

Dhaka, Bangladesh